Luckin Privacy Policy and Data Protection
Your privacy is luckin's priority. This policy explains the types of data we collect, how it is used, and the measures we take to protect your personal information as a platform user in Malaysia.
Last updated: 2026
Information We Collect
Luckin collects various types of information when you register and use our platform. This includes information you provide directly and data we collect automatically.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details. This information is required to create and verify your account and to ensure the security of your transactions.
Payment Information
To process deposits and withdrawals in MYR, we collect details of your chosen payment method, including bank account number, bank name, and transaction-related information. We do not store full card numbers directly in our systems.
Device and Usage Data
We also collect technical data such as your IP address, device type, operating system, browser type, pages visited, session duration, and usage patterns. This information helps us improve platform performance and detect any unusual activity.
Cookies and Tracking Technologies
The luckin platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are deleted when you close your browser.
- Preference cookies: Saving your language and display preferences for a more personalised experience on future visits.
- Analytics cookies: Helping us understand how users interact with the platform for internal improvement purposes.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some luckin platform features.
How We Use Your Information
Luckin uses the information collected for the following purposes:
- Processing account registration and verifying user identity.
- Processing deposit and withdrawal transactions in MYR securely.
- Providing customer support and resolving enquiries or complaints.
- Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
- Sending important notifications related to your account, transactions, and platform updates.
- Improving platform performance and usability based on usage data analysis.
- Complying with applicable legal and regulatory requirements in Malaysia.
Luckin will not use your data for third-party marketing purposes without your prior consent.
Data Storage, Security, and Sharing
Storage and Security
All user data is stored on servers protected with SSL encryption and strict access controls. luckin follows industry-standard security protocols to ensure your information is never exposed to unauthorised parties. Access to user data is limited strictly to staff who require it to carry out their responsibilities.
We retain your data for as long as your account remains active or as required to fulfil our legal obligations. Once an account is closed, data will be deleted or anonymised in accordance with our internal retention policy.
Sharing with Third Parties
Luckin does not sell or rent your personal data to third parties. We only share information in the following limited circumstances:
- Payment providers: To process MYR transactions, the necessary information is shared with approved payment providers and is subject to confidentiality agreements.
- Legal requirements: If required by a competent authority or court of jurisdiction in Malaysia, we may be obligated to disclose certain information in accordance with applicable laws.
- Platform protection: In cases of fraud or security threats, information may be shared with relevant enforcement agencies.
User Rights and How to Contact Us
Right to Access, Rectification, and Erasure
As a luckin user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: If the information we hold about you is inaccurate or incomplete, you may request a correction via your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to applicable legal requirements and any active contractual obligations.
Privacy Policy Updates
Luckin reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via email or in-platform notifications. It is the user's responsibility to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the luckin support team at [email protected]. You may also visit our FAQ us for answers to common questions about privacy and data security.